For hygiene reasons we do NOT accept exchanges or returns of intimate garments such as panties or thongs.

Discounted products have change.

The customer must bear the shipping costs of the return and the new garment selected for the exchange.

You can exchange products that have not been used up to 30 calendar days (1 month) after purchase, or you can return products up to 5 business days for a refund. These items must be in perfect condition, complete, with the tags and labels still attached and in their original packaging.

FWTW S.A.S reserves the right to accept changes and returns with prior analysis of the case.

For exchanges and returns, the cost of shipping to Purpuratta is borne by the consumer. Packages with cash on delivery are not accepted. If you want to make an exchange of any of the products that you bought in for changes by size or color, you must follow these steps: 1. Validate if the product you want in the size or color is available, if not, contact the email or our WhatsApp line +57 322 764 69 22 2.

2.Make the exchange / return request and send it to our email or inform us via WhatsApp +57 322 764 69 22.

After notifying, you must send the product to the address in Medellín Calle 9 # 43a-33 in the park of the town, on behalf of customer service, where the status of the product will be validated; Remember that it must arrive with labels and tags, clean, unused and in perfect condition (original packaging).

If the product does not meet the exchange conditions, we will inform you via email of the reason why we did not make the exchange and the product will be sent back to the initial delivery address. The product must be properly packaged. Use the same packaging in which you received the order or a different one that protects the product during the transport process.


** In this case the shipping cost is at your expense. If you have any questions, contact the Customer Service area via email or WhatsApp +57 322 764 69 22


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